Notifications, install and app problems
On this page
These are the problems that live on one device: notifications, installing, passkeys, quick add and the app itself. The shorter list is in Troubleshooting and FAQ.
Reminders don't arrive#
Inside the app, reminders pop up while it's open. To get them when the app is closed, push notifications must be turned on for each device in Settings → Notifications, and on an iPhone only the installed app can receive them. Notifications lists the messages you might see and what to do.
I can't install the app or add a passkey#
Both need your server to be on a secure https:// address. If the browser offers no install option, or Settings has no Security section for passkeys, ask whoever runs your server. Instructions per device are in Installing the app.
Quick add got it wrong#
If a word was read as a date, project or priority by mistake, select the × on its chip before you press Enter, or press Backspace twice at the end of the line. Text in double quotes is never interpreted: Read "Next Friday". You can also switch parsing off in Settings → Capture → Quick add. See Quick add syntax.
The app looks out of date#
The app updates itself when your server is updated. If something still looks old, close it completely (all tabs or the installed window) and open it again.
Something went wrong on screen#
If a part of the app fails to display, you see a message with a Reload button. Your tasks are stored on the device and aren't lost by reloading.