Sync, sign-in and sharing problems
On this page
These are the problems that involve your server: a task that isn't where you expect it, changes that stay on one device, an account you can't get into, and shared projects. The shorter list is in Troubleshooting and FAQ.
A task seems to be missing#
Check these places, in this order:
- A duration filter. If Quick wins, Under 30 min, Over 1 h or Unestimated is on, a chip with that name sits in the list's header and the list shows only matching tasks. Clear it with the chip's × or from the Filter action.
- Completed. It may have been ticked off by accident. Open Completed and reopen it.
- Trash. It may have been deleted, or its project was. See Trash and history.
- An archived project. Tasks of archived projects don't appear in Today or Upcoming.
- A folded parent or section. Select the small arrow to unfold it.
- A shared project you left or were removed from. Ask its owner.
The Filter view with search: word (add & completed to include finished tasks) searches titles and notes.
Changes don't show up on my other device#
- Look at the status at the top right of both devices. Offline · 3 pending means the changes are still waiting on that device; they're sent as soon as it's online.
- Click the status to sync right away.
- Sync error: hover over it to see the reason. If the server is down or being updated, it clears up once the server is back.
- Signed out: your session ended. Sign in again; waiting changes are sent afterwards.
- Locked: your account uses encryption. Enter your passphrase on that device.
See Offline and sync for what each status means.
I can't sign in#
- Check the email address and that Caps Lock is off. Passwords are at least 10 characters.
- After several failed attempts, the server makes you wait a little before trying again.
- Forgot your password? OpenTodo doesn't send reset emails. Ask the owner or an admin of your server for a reset link. If you are the owner, see recovering owner access.
- Lost your two-factor phone? Use one of your recovery codes instead of the code. Without them, the server owner can reset your two-factor authentication.
The demo says my sandbox expired#
Demo sandboxes are deleted after two hours without activity, after 24 hours at most, and every night. Select Start a new sandbox to get a fresh one. Nothing from the old sandbox is kept.
I can't edit a shared project#
Your role in that project is viewer, which is read-only. Ask the owner or an admin to make you an editor. See Sharing and comments.
I can't share a project with someone#
You can only add people who have an account on your server. Ask an admin of the server to invite them first. Accounts with end-to-end encryption turned on can't share new projects.